Troubleshooting

I don't see all the relevant traffic from the server

• Check that the Sensor and server are installed on all relevant pages and backend XHRs
• Check for subdomains
• Check if the fraudulent traffic is happening on a 3rd party vendor. If so, find a way to get live reporting on those actions. Usually, a webhook calling our API can resolve this.

I don't see the user ID on all the relevant traffic

• Make sure the relevant cookies are not removed before being transmitted via the Enforcer

There are multiple versions of a user ID

• Check if different formats (numbers vs. UUID) were used to create the user ID
• Check your routes and pages for a missing hash. A missing hash causes both hashed values and real values (potential collision, PII) to be sent.
• Check if an internal user ID is sent, instead of a slug
• Check if correct custom parameters are set
• Check if the Sensor collects correct fields